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HR

Shaping Quality Management Processes

Whether you offer services or products to your customers, ensuring quality to your customers is vital to help to shape a better and more profitable business. You cannot, however, just expect quality and especially if you are running a busy and hectic company you need to have good quality management processes in place to ensure that quality is consistent throughout the organisation.

Before setting the processes involved in quality management, you need to decide what kind of level of service you are expecting in other words, to write a quality policy which sets out a baseline level for the quality you expect each member of staff in your organisation to give. With this policy, everybody knows where they stand and exactly what is required of them in their day to day work tasks.

Quality management isnt only about ensuring customers are happy, although youre likely to want to include a way in which you handle complaints and customer feedback in your management processes but it can also benefit the business in a number of different ways. It will help, for example, to track make records of invoices and receipts in a more efficient and effective way, ensure your staff members are correctly trained and working towards their personal development aims alongside good HR processes and an overall higher level of service or product.

Once youve identified your quality policy, and the areas you would like to cover, the next step is to outline the processes which you already have in place youll find that even if you dont think you have processes in place, there will be a few informal ones you already use. If youve noticed problem areas, or find places where you think there should be some improvement, this is the time to tweak the way in which you work to iron out any of these issues.

Check these processes against the quality policy youve written and identify any that will need processes adding to them to ensure your policy can be upheld before creating a process document. It is really important to remember that your quality management system should adapt and change as your company develops and as new issues arise youre unlikely to get it right first time, so dont be afraid to make changes until you get it right.

You shouldnt be afraid that your business is too small to have a quality management system in place. In fact, smaller companies have a big advantage over large companies when implementing systems of this nature, because having the processes in place early gives a good framework for development and growth.

Remember to include forward thinking processes in your organisation; ensure someone is keeping up to date with the latest changes in legislation and regulations to keep your business one step ahead of the wheel.

Although there is no reason why companies cannot simply use their own resources and people for the task of setting up a quality management policy, help can always be found if youre looking for an expert to give you a hand. Business consultants can help you really lay down good processes and there are standards that you can be accredited to so that you can prove that your quality management system really is of a high quality.

Strategic Human Resource Management The role of Six Sigma in the Human Resources field.

For nearly three decades, the quality management philosophy known as Six Sigma has brought competitive advantage to organizations implementing it. The typical approach, however, has been to have leaders from operations, engineering, quality, and marketing manage this strategic initiative. Human resource’s role has been to default to the administrative tasks of organizing the required training, keeping records, and assisting in the selection of candidates for the program. Yet for the past two decades human resources has also been struggling to gain a seat at the executive table (Fazzari & Levitt, 2008, p.171).

HR is a service department with various services to provide, customers to satisfy, government regulations to comply with, production schedules to keep, budgets to meet, and a bottom line to protect and enhance. With these issues in mind, Six Sigma can be just as appropriate in HR as it would be in any other organizational department. These functions were the very reasons that Six Sigma was developed Application of Six Sigma to the HR functions could help improve quality of hire including training, reduce time and cost to hire, develop job description, reduce turn over and have faster response time to internal documentation (HR Focus, 2007. p.5-6). Demands for greater efficiency and competitiveness continue to force companies to improve levels of-quality in everything they do. As a result, human resources professionals are finding new and rewarding responsibilities. The value of the new HR function is increasing particularly in organizations that are committed to the advanced form of a revolutionary quality concept called Six Sigma (Defeo, 2000. p. 1). Committing to a Six Sigma initiative can be an expensive and complex action on the part of management, but its record of success makes exploring the option worthwhile (HR Focus, 2007. p.8)

Given that the HR department can set the tone for success by both the employees and the company, it is essential that HR managers understand their role in attaining the company’s quality objectives with regard to both products and all forms of customer Services. Six sigma increases HR participation in employee, company, and customer development by integrating its function into management decisions, company strategy, as well as employee development. For employees, the quality concept opens up career options never before possible and the satisfaction of being part of a winning team. The HR function is in a position to help everyone understand the potential in Six Sigma and to find the right people to build and maintain the critical mass of talent needed to implement the methodology and ensure the company is successful. In addition, the HR function’s traditional responsibilities of recruitment, skill development, career growth, rewards, and retention can be met and significantly improved by Six Sigma((Defeo, 2000. p. 1-3).

In conclusion, it would be beneficial to the organization if HR personnel seek to improve themselves in Six Sigma and then use the methodology learned to improve the HR process of the organization. It could help improve any bureaucracies that may be in the internal system. The experience is worthwhile and so is the overall financial payoff. As at 2012, the average salary of a holder of the Lean Six Sigma Black Belts was $83,107 per year, not including bonuses. This amount is also a factor of experience, the number of projects undertaken and the success level.

References

DeFeo, J. A. (2000). SIX SIGMA: NEW OPPORTUNITIES FOR HR, NEW CAREER GROWTH FOR EMPLOYEES. Employment Relations Today (Wiley), 27(2), 1-3.

Fazzari, A. J., & Levitt, K. (2008). Human resources as a strategic partner: Sitting at the table with Six Sigma. Human Resource Development Quarterly, 19(2), 171

How Six Sigma May Help HR to Improve Processes and Services. (2007). HR Focus, 84(12), 5-7

Open Source CV Management To Progress The Job Opportunities

Resume or CV is the vital tool to represent oneself in the market. CV is the mirror of your qualifications and personality. Hence, it should be created with lot of thought and should reach the right place to get desired opportunities. Today, there are varied means, by which you can create and update your CV.

Few years back, open source CV management system was followed by many corporate companies, due to high price. The software is used to create and update the CV to get appropriate candidate for the job. But now the software is used by all small and big companies, which have made the hiring process very easy and affordable.

The open source resume software is a form of resume management system, which works more advanced than working on optical character recognition. It works beyond OCR system. The advance form of resume parser open source can work in different formats. Hence, it works on different variety of resumes in different formats and contents.

Other then keywords, the software can also take out other information, according to the requirement. This helps to get appropriate candidate for the required job profile.

With the help of CV management, an individual can create CV and even organizations use the software to create the CV, according to the organization’s recruitments. You can buy the software and create your CV and keep on adding the updates or you can also subscribe for the software, which is cheaper than buying. The CV management software can be accessed through web browser via internet. The software is a vital tool in any organization, today.

The CV software is a great boon to HR personnel. It has saved the recruitment department from handling the tedious process of hiring candidates by manual means. The software is very useful in handling many recruitment facilities and keeps track of every resume and filters it out and in according to the requirements.

With the latest technology, the CV management has become more sophisticated and efficient. Now, it is not limited just to the OCR pattern. Now, the software performs the contextual search in the resumes. The software is able to parse the meaning of sentences in the resume and hence is able to select the appropriate candidate for appropriate job requirement.

The profit of any organization depends on the skilled employees. There are numerous candidates applying everyday for the job requirements. It becomes difficult to categorize each and every candidate, according to their skills and then select them for the post. It is time consuming and financially very expensive.

The HR department along with CV management recruiting also performs many important tasks, which is vital for company’s growth. With the advent of open source CV management system, the task of keeping track of CV and hiring has become very convenient.

There are different vendors available in market that can provide you with CV management software systems. Such software helps to create your CV profile according marketing strategies. It is a management software that increases the job opportunities and provides skilled staff to company